Dubai, Dec 5 (IANS) Global communications solution provider Avaya Inc on Wednesday signed a memorandum of understanding (MoU) with Sestek to bring voice-enabled smart technologies to its platforms.
As part of the pact, Sestek will develop an enhanced application for at least one Avaya platform, to provide customers with an end-to-end solution to address communications challenges.
“Our leadership in areas of voice biometrics, speech recognition, text-to-speech, and conversational AI makes us an ideal technology partner for Avaya,” Levent Arslan, CEO of Sestek, said in a statement.
“Not only does Avaya recognize the importance of voice in the modern communications industry, but the company has made its platforms incredibly friendly to innovative, third-party technology companies,” Arslan added.
Sestek has been providing speech-enabled smart technologies since 2000.
“As voice continues to reassert itself as a key customer service channel, we’re excited to see the value that Sestek’s speech-enabled innovations can bring to our communications platforms,” said Fadi Moubarak, Vice President – Channels, Avaya International.