Internet-based food delivery services Wednesday, Swiggy reported that recent changes to regulations governing cycle taxi services in Delhi have caused confusion and disruption in their operations, causing delivery executives to panic.
A spokesperson for Swiggy told IANS that delivery agents are being incorrectly issued challans, despite the notification only applying to cycle taxi service providers.
Some of the challans issued to our delivery personnel exceed Rs 15,000, according to a company spokesperson.
This has “created dread and apprehension among our delivery executives,” who are crucial to ensuring that our customers’ orders are delivered on time.
A Zomato representative told IANS, “while the notice only applies to passenger vehicles, there is some confusion on the ground.”
In a letter sent to the Delhi government’s transport department and viewed by IANS, Dinker Vashisht, Group Vice President of Public Policy, Regulatory and Sustainability at Swiggy, wrote that Regional Transport Office (RTO) officials have misinterpreted the directives and have begun issuing challans to delivery partners.
“This has resulted in disruption of services and confusion among delivery partners, who are now hesitant to provide their service out of fear of being penalised and harassed while on duty,” said Vashisht, urging the Delhi government to intervene and reassure delivery partners and last-mile delivery aggregators.
“Our top priority is to ensure that our delivery executives can operate efficiently and serve our consumers without interruptions,” the company stated.
The week prior, the ride-hailing giant Uber requested that the Delhi government level the playing field for commuters’ two-wheeler mobility journeys.
Different electrification mandates for ridesharing and delivery sectors, according to the company, not only result in an unequal distribution of responsibility, but also “severely disadvantage the entire industry.”
According to a circular issued by the Transport Department of the Delhi government, transporting passengers on bike taxis with private registration numbers is now an offence punishable by penalties of up to Rs 10,000.
The use of two-wheelers on ridesharing platforms in Delhi accounts for an estimated 20 million journeys per month.
Over 19 lakh Uber Moto excursions were taken to and from metro stations in NCR in 2022, highlighting the need for bike taxis to fill the last-mile commute gap.