Two engineering student reportedly duped Apple for more than Rs 6 crore by exploiting their return policy. The students, Yangyang Zhou and Quan Jiang imported thousands of fake Apple iPhones from China and later return them to Apple under the replacement policy.
The company was duped by the students when they apparently replaced or repair requests for their counterfeit iPhone shipments from China which were returned claiming they failed to power on.
After exploiting Apple’s return policy, they have planned to take help from their contacts in China that would further sell the original iPhones at the standard price and they would get they cut from the same. It is important to note that not all requests were accepted by the company.
Jiang had raised over 3000 warranty claims of which only 1493 were accepted while the remaining were rejected.
The replaced 1493 units of Apple iPhones reported cost the phone maker $895,800 which is approximately Rs 6 crore. These warranty claims were raised by Jiang by either name, email, address or IP address. In the year 2017, Jiang submitted around 2000 replacement requests through online support, shipping back to Apple or walking down to the Apple store.
Moreover, the engineers and the phone makers were unable to find whether the devices were fake particularly because they wouldn’t power on, according to the market reports.
Apple had sent a notices at Jiang’s address, however, he claims that he never received any notification from the company stating that the iPhone returned by him were counterfeit. As of now, both the engineering students remain out of custody. Jiang is currently being monitored by GPS.
