Indian Railways has operated over 100 trains since Monday. Around 30,0000 PNRs were issued to the passengers and 54,000 reservations were made. In this episode, Ranchi to Patna Jan Shatabdi train will resume from June 1. The train will depart from Ranchi station at 2:25 pm and reach the station at 1:55 pm. Passengers arriving at the station are ought to stand on the sign drawn on the platform keeping in mind the social distancing. The passengers will go through a thermal screening at the platform.
Ranchi passengers’ samples will be collected. Meanwhile, vehicles for the passengers have been arranged by the railway administration. To reach their respective places, passengers have to pay the transportation fare.
Apart from this, there will also be a team of wheelchairs, medical. As per the advisory, persons above 65 years of age, a person with co-morbidities, pregnant women and children below 10 years are advised not to travel unnecessarily, except for essential and health purposes.
Complete Guidelines for passengers:
- All passengers will be screened and only asymptomatic passengers will be allowed to board the train.
- All passengers are mandated to wear face covers/masks at the entry and during travel.
- Passengers are required to reach the station at least 90 minutes in advance to facilitate thermal screening at the station.
- Passengers are required to observe social distancing at the station and on trains.
- On arrival at their destination, the travelling passengers will have to adhere to health protocols prescribed by the destination state/UT.
- All quotas are permitted in these trains as permitted in Regular trains. A limited number of reservation (PRS) counters shall be operated for this purpose.
IRCTC ticket booking, tatkal ticket booking rules:
- Only online e-ticketing will be done through IRCTC website or app. Tickets can also be booked through computerised PRS counters, including at Post Offices, Yatri Ticket Suvidha Kendras.
- Ticket booking through ‘agents’ is not be permitted.
- The ARP (reservation period) is 30 days.
- RAC and Waitlist will be generated as per existing rules. Only passengers with confirmed tickets shall be allowed to enter the station meaning waiting list ticket holders shall not be permitted to board the train.
- No unreserved (UTS) tickets will be issued and no tickets will be issued during the journey.
- Tatkal and premium tatkal booking shall is not permitted in these trains.
IRCTC ticket cancellation and refund rules: All passengers shall be compulsorily screened and if during screening, a passenger has a very high temperature, symptoms of Covid-19 etc., they will not be allowed to travel despite having confirmed tickets.
In such a case, a full refund shall be provided to the passenger as under:-
- On PNR having a single passenger.
- On a party ticket if one passenger is found unfit to travel and also all other passengers on the same PNR do not want to travel in that case full refund shall be granted for all passengers.
- On a party ticket if one passenger is found unfit to travel however other passengers on the PNR want to travel in that case full refund of fare shall be granted to the passenger who was not allowed to travel.
- For all specified cases, TTE certificates shall be issued to the passenger at the entry/checking/screening point itself mentioning “Number of passengers not travelled due to symptoms of Covid-19 in one or more passengers”.
- After getting TTE certificates, online TDR shall be filed within 10 days from the date of the journey for refund of not travelled passengers,
- TTE certificate issued will be sent by the passenger to IRCTC and full fare for the part passenger/full who have not travelled shall be refunded by IRCTC in the customer’s account.