Google has announced it is working with several partners like Cisco and Genesys to build Artificial Intelligence (AI) technology that will replace some of the work in call centres. The software is called Contact Center AI which will install virtual agents that will be the first to pick up the[Read More…]
Tag: Cisco Systems
Cisco Systems to lay off 1,100 more staff
Global networking giant Cisco Systems would extend its restructuring plan to lay off 1,100 more staff. Earlier, Cisco Systems had earlier announced the restructuring plan in August 2016 to reinvest in “key priority areas.” It had a plan to lay off up to 5,500 staff, or 7 per cent its[Read More…]