PsychiCare, founded in 2021 by RCI-registered psychologist Aakanksha Kapoor, has been developing an online mental-health network for people at different stages of family life. Its work now covers children and adolescents, adults, couples, parents, families and older adults.
The idea grew from a practical gap Kapoor had observed during more than a decade of working in psychology. A person may find a general counsellor online, yet struggle to identify someone with relevant experience in child behaviour, marriage conflict, psychological assessment or concerns affecting older adults.
PsychiCare was structured to bring these areas into one network. According to the platform, its team of more than 15 mental-health professionals has conducted over two lakh sessions and received more than 1,000 positive reviews.
People using PsychiCare India can consult online in Hindi, English, Bengali, Tamil, Telugu, Malayalam or Marathi, depending on the psychologist selected. This makes it possible for family members to discuss personal concerns in a language they use comfortably rather than being limited to English.
A family does not always need the same form of psychological support.
Parents may approach PsychiCare after noticing changes in a child’s behaviour, attention, academic participation or emotional regulation. In some cases, counselling may be considered. In others, a formal assessment can help clarify whether the child needs psychological, developmental or psychiatric support.
The platform’s child and adolescent counselling service includes counselling, parental guidance and assessments for concerns that may emerge during childhood or adolescence. The process may involve parents because much of a child’s routine is shaped at home and in school.
Adult counselling forms another part of the network. People seek sessions for anxiety, low mood, grief, anger, trauma, work pressure and difficulties adjusting to changes in their personal lives. PsychiCare also receives enquiries involving older adults, particularly when loneliness, bereavement, changing health or dependence on family begins affecting emotional well-being.
The availability of different services within the same platform does not mean every family member follows one treatment plan. Each person is considered separately and connected with a professional whose experience is relevant to the concern presented.
Relationship concerns are a significant part of PsychiCare’s work. Couples commonly approach the platform when arguments have become repetitive, communication has reduced, trust has been affected or decisions involving children, finances and extended family are creating tension.
Through its online marriage counselling service, PsychiCare connects couples with psychologists and marriage therapists who work with relationship and family concerns. Premarital counselling, parenting disagreements and intimacy-related difficulties are also included within this area.
Online sessions can be useful when partners live in different cities or work on incompatible schedules. They may join the same appointment from separate locations, provided they have sufficient privacy for the conversation.
The platform also handles cases in which an individual concern and a family concern overlap. A parent experiencing prolonged stress, for example, may need individual counselling even if the difficulty first became visible through conflict at home. Similarly, a child’s emotional or behavioural changes may require parental involvement without treating the child as the sole source of the problem.
Ankur Suryawanshi, PsychiCare’s Tech and Marketing Head, has worked on the systems supporting online access and communication. Sessions are conducted through commonly used video platforms, including Zoom and Google Meet, while WhatsApp may be used for appointment coordination.
The approach is deliberately uncomplicated. People can attend from different cities, countries or time zones without learning a separate clinical platform. PsychiCare says counselling sessions remain private, confidential and unrecorded.
The online-counselling sector itself is becoming more varied. Platforms such as LeapHope are working on counselling access for NRIs, while PsychiCare has continued building a wider network around the needs of individuals and families in India. These are different operating directions within a field that is gradually moving beyond general, one-format counselling.
For PsychiCare, the professional network remains more important than the video technology used to deliver a session. Its team includes RCI-registered psychologists and professionals with qualifications such as M.Phil and PhD, alongside experience in child psychology, adult counselling, relationship work, assessments and psychiatric care.
Kapoor continues to shape the network from a psychologist’s perspective, while Suryawanshi oversees its technological and digital development. Their roles reflect the two parts required by an online mental-health platform: appropriate professional care and a system through which people can reach it without unnecessary difficulty.
PsychiCare’s development is less about placing every service under a single label and more about recognising that mental-health needs change over time. A family may first seek guidance for a child, return later for parental support or require help with a relationship or an ageing family member.
Building access across those stages gives PsychiCare a defined place within India’s evolving online mental-health landscape, without assuming that every person or every family requires the same kind of care.
This website uses cookies.