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Australian Woman Banned From Uber App Over Her Name: Company Apologises

Despite the fact that her name was associated with Adolf Hitler's Nazi Party, Chandra said she was proud of her name and wouldn't change it for anyone.

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Australian Woman Banned From Uber App Over Her Name

Australian Woman Banned From Uber App Over Her Name: Swastika Chandra, an Australian woman, was banned from using Uber Eats for her name when she tried ordering food from it last year. However, when she entered her name, she was told that she violated Uber Eats’ terms. As a result, she was forced to change her name, as she told A Current Affair.

She told an Australian TV station, “I was ordering food one afternoon, and when I got to the payment stage, this pop-up appeared saying, ‘Your first name is in violation, and you need to change it’.”

Even though her name was associated with Adolf Hitler’s Nazi Party, Chandra said she was proud of her name and wouldn’t change it for anyone.

“It is a very common name. I personally know four or five other girls with the same name,” she said.

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It is derived from the Sanskrit root swasti, which symbolizes health, prosperity, and luck. The name Swastika Chandra is very common among the large Indian population of Fiji.

Despite its centuries-old use in Hinduism, Jainism, and many other religions across Asia, the swastika symbol was appropriated by Adolf Hitler and his Nazi party in the early 1920s.

Adolf Hitler used the ‘swastika’ in the Nazi Party flag, a cross with each leg bent at a 90-degree angle. Nazi theory said it signified German ancestry belonging to the Aryan race.

Chandra said she had no problems using her name on her birth certificate, her Australian citizenship certificate, her healthcare card, and her driver’s license.

“They don’t know that the Hindus used it for thousands of years before Hitler used it in the wrong way,” she said.

Following the intervention of The Hindu Council and the New South Wales Attorney-General, Chandra had her Uber account reinstated after five months.

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In light of last year’s Israel-Hamas war, Uber recently issued new guidelines on offensive words, including ‘swastika’.

In a statement to news.com.au, Uber said, “In this case, after reviewing Ms Chandra’s request, we reinstated her access to the app. We have apologized to Ms Chandra for the inconvenience this caused her, and we appreciate her patience as we reviewed the matter, which took longer than we hoped it would.”

The company further noted. “Uber is committed to facilitating a safe and welcoming environment for all users.”

“For that reason, Uber has a global policy of restricting access to users whose names entered into the Uber app contain potentially offensive words,” it added.

The company acknowledged that names had different cultural nuances and its teams evaluated users’ accounts “fairly” to address such incidents.

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