After the successful completion of phase 1 of the doorstep delivery scheme, the Delhi government is back with the second phase on February 1.
The new phase will see 30 new services being added to it and will be made available to the resident’s doorstep. These include schemes for reserved category students, paying motor vehicle tax, transfer of ration card and booking tour packages through Delhi Tourism.
Currently, in the first phase, 40 services are already available for doorstep delivery, launched on September 10. The highest number of requests so far has been received for caste (OBC) certificates and requests for learner’s licence.
Under the scheme, one can place a request by dialling a dedicated helpline, 1076, which connects to a call centre. After taking the caller’s details and the request, a confirmation message is received with the scheduled time and date of the mobile sahayak visit. The sahayaks charge Rs 50 per visit following successful uploading and submission of applications through the government’s e-districts portal.
Kailash Gahlot the head of administrative reform department said that there was a need to of a digital comprehensive system to manage the bookings of appointment, registration, deliveries and complaint management.
