IndiGo has been termed as the worst performing carrier for consumers, while Air India provides the best luggage policy, said a parliamentary panel headed by Trinamool Congress leader, Derek O’Brien.
According to MP Derek O’Brien, the Parliamentary Standing Committee on Transport, Tourism and Culture had taken a strong notice of a few airlines charging as much as 10 times more than the normal fare.
Earlier, IndiGo had made all the web check-ins chargeable. The carrier has said that the check-ins done at the airport remained free.
The cost of online seat selection cost one between Rs 100 and Rs 800 on the basis of one’s requirement.
Various factors such as rising fuel prices, weakening of the currency have resulted in Indigo to take this decision. Passengers were earlier required to lose some purse if they were to select a window-facing seat or a seat with the extra leg room.
In a statement, IndiGo had said, “As an airline, our endeavour is to minimise extra hassle right from the airport entry, check-in to boarding and create a more convenient experience for our customers.”