Tech

Week after its launch, Jio customers complain of plummeting speeds

The craze behind Reliance Jio seems to be waning as just a week after its launch customers complain a lack of speed and connectivity. The Preview Offer that began in May, exclusively for Reliance employees and user of specific handsets, offered high speed internet in a very reliable network.

Customers have complained of plummeting speeds, constant call drops and constant network disconnection, usually for extended periods. “It (the connection) always used to cut out inside some buildings but now it’s pretty much useless indoors,” said Delhi-based Shweta Jha to Gadget360.

“I was using it for all my calls earlier, but now the calls drop 25-30 times a day,” says Mihir Gupta, a Jio user based in Delhi to Gadget360. “Speeds are also much slower now. It’s still better for Internet, but for calling it’s become useless.”

While the ongoing tussle between Reliance Jio and established players like Airtel, Vodafone and Idea seems to be a major hurdle for Jio, customer reviews seem to be hampering the lofty goals set for the network.

Reliance Industries (RIL) chairman Mukesh Ambani, at the launch event, had said that he expected to add a million consumers each day to reach the target of 100 million customers by the end of the year but the telecom operator, is adding only five lakh customers a day.

“We want to add 5 million customers a week or 20 million a month but (we are) facing difficulty in activating so many customers at the backend under the Jio Welcome offer,” said a Jio official, under conditions of anonymity to The Hindu.

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