Audi India Unveils 10-Year Roadside Assistance Program: To enhance customers’ overall driving experience and facilitate their handling of roadside emergencies, the German automobile manufacturer has recently introduced a ten-year Roadside Assistance program. This program will exclusively be applicable to vehicles that have been sold since October 1, 2023.
The initiative has been undertaken in accordance with the customer-centric Human-Centricity strategy of Audi India. It provides 24 x 7 x 365 coverage, on-site repair service, delivery of fuel and spare keys, travel or accommodation facilities, transportation, storage, and safekeeping of vehicles and whatnot.
Audi India Unveils 10-Year Roadside Assistance Program
Regarding the matter, Balbir Singh Dhillon, the head of Audi India, expressed delight: “As a symbol of our unwavering commitment to our esteemed clientele, we are delighted to unveil the Roadside Assistance Program for a decade. “Audi India is committed to establishing a relationship with our customers that transcends the mere provision of goods and services. During the ownership phase, we strive to ensure a seamless, trouble-free, and reassuring experience.”
Furthermore, Dhillon stated, “By providing a complimentary RSA for a duration of ten years, we are establishing novel benchmarks within the industry, thereby augmenting the calibre of our services and prompt support.” Constantly, we work to improve the consumer experience. Roadside Assistance serves as a critical instrument that embodies our fundamental principle of prioritizing the customer.
Option to Charge in Advance on the Audi App
In the interim, the organization has also implemented Charge my Audi, an advanced feature on the myAudiConnect application that provides customers of Audi e-trons with convenient access to multiple charging stations within a single location.
The brand asserts that the initiative not only enables consumers of electric vehicles to locate multiple charging stations within a single location but also grants them the capability to track the status of chargers in real time and functions as a unified payment gateway.