Unable to find a suitable groom promised by the matrimonial firm, a Chandigarh woman in her late twenties slapped a legal suit on the match-making website named Wedding Wish Pvt Ltd. and got refunded with Rs 70,000 in return to Rs 58,650 that she had paid way back in the year 2016. Company’s managing director, a company representative and an executive were fined Rs 12,000.
The woman filed a consumer complaint against Wedding Wish Pvt Ltd alleging that on June 2, 2016, she had signed up by paying Rs 58,650 for a 12-month ‘royal’ plan.
About 21 profiles of potential partners had to be sent to her account and meetings and conferences arranged by the company with the ones she had selected.
However, she stated that the opposite parties had been proposing matches which were “meaningless” and not in line with her requirements. On several occasions, she made a request to the opposite parties to correct their action and to show profiles in accordance with her preference, but to no avail. She thus approached the forum after serving the firm a legal notice.
However, the matrimonial website in its defence stated that the customer herself had terminated the deal and that though they were bound to provide 21 profiles, they had sent 37 to her as a “goodwill gesture”.
After observing the claims and complains of both the parties, the consumer forum said that “In the absence of suitable profiles, it was not possible for the complainant to estimate the suitability of the proposed boys for matrimonial purposes.” The forum further observed that had the matchmaking portal sent potential matches to its client, things could have turned out differently.
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