Vodafone customers complained today to the operator that Rs 99 has been deducted from their account for international roaming.
Few users took to Twitter to point out that the amount was deducted even though they had no international travel history.
They shared the screenshot of the message and started trending #Rs99 on Twitter as people complained to the operator.
“Dear customer, this is to inform you that a rental amount of ₹99 has been deducted towards International Roaming rental for 30 days,” read the SMS notification, as per screenshots shared some users.
Customers sharing screenshots complaining of charging:
At first I thought It was just me who received this baseless text from @VodafoneIN but really? *Rs99* for what? In this Covid time we aren’t going out of home u r saying international roaming? #rs99 #Rs99 #vodafoneIN pic.twitter.com/OVSSwihUf2
— Kalpana Sharma (@KalpanaSharma2) June 2, 2020
— Deepak Sharma (@dpuksharma) June 2, 2020
However, Operator Vodafone replied to the complaints of the customers
“Hi! We apologize for the inconvenience caused. Due to a technical error, ₹99 has been erroneously charged on your prepaid number. We are crediting the amount to your account. We solicit your cooperation. Stay Home and Stay Safe!,” said Vodafone in a response to a tweet.
Hi! We apologize the inconvenience caused. Due to a technical error, Rs 99 has been erroneously charged on your prepaid number. We are crediting the amount to your account.
We solicit your cooperation. Stay Home and Stay Safe! – Roy
— Vodafone (@VodafoneIN) June 2, 2020
For the uninitiated, a few days back, Vodafone stock rallied around 35 percent on reports that Google was considering a minority state in the telecom major. However, the operator refuted the claims.