A Bangla customer of HDFC told to “Go to Pakistan or Bangladesh” for expressing his wish to fill the form in Bangla. Amit Sen wanted to fill the deposit form in Bangla language which is also the state language in West Bengal.
As Sen submitted the form to the employee, he was asked to fill again another form in either Hindi or English language. When he insisted on filling the form in Bangla, he was abused and asked to either learn the languages or go back to Pakistan or Bangladesh.
The complainant, Amit Sen, has stated that he mostly filled the slip in Bengali but on a particular day, he was insulted and the objectionable remarks were made by a bank employee.
Sen has made a written complaint to the bank officials. He has mentioned the entire incident and asked the bank to clarify that how a salaried employee of the bank could insult him in this manner for using his mother tongue for official use.
“Who has given him the right to insult my mother tongue. What kind of arrogance you tolerate that your employee can ask a customer to ‘Go to Pakistan or Bangladesh?’. Sen has also asked why the RBI guidelines were not being followed.
The complaint has gone viral on social media and is widely shared on Twitter. The HDFC Bank has said that the complaint has been received and is being investigated on top priority. The matter came to the bank’s notice after Prof Garga Chatterjee raised the issue on Twitter and tagged the bank’s official customer care handle.