Microsoft stated last week that the business has implemented conversation limits for its Bing chatbot service, in response to accusations that Bing was threatening and gaslighting its customers. And four days after applying the restriction, Microsoft decided to alter its restriction rules in response to customer comments.
According to the official Microsoft Bing Blogs website, the tech giant has received feedback from a large number of users requesting the restoration of longer chats so that they may search more effectively and interact with the chat function more effectively. Hence, effective immediately, Bing will have 6 chat turns per session and 60 total chats per day, as opposed to the previous 5 chat turns per session and 50 total chats per day.
According to Microsoft, the new limit was loosened because user research indicates that for the great majority of users, an increase to 60 conversations will allow for more natural everyday use of Bing. In fact, Microsoft also explains its plans to extend the daily limit to 100 total talks in the near future, which could allow for increased Bing Chat service participation.
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In addition to boosting the chat limit, Microsoft has modified Bing so that typical Bing searches no longer count towards the chat limit.
The tech giant has also began testing an extra setting interface for Bing Chat that allows users to select the tone of the conversation, ranging from Precise — which emphasises shorter, more search-focused answers — to Balanced, to Creative, which provides lengthier, more conversational responses. According to Microsoft, the shift is intended to give consumers greater discretion over the type of chat behaviour that best meets their search query requirements.