While the common man faces every-day call drops, this time Prime Minister Narendra Modi too has complained of the same issue. Frustrated with incomplete calls while travelling from one place to another, PM directed the telecom department to find tech solutions to the problems.
As reported by a national daily Times of India, during his monthly web-based interaction with top secretaries under the PRAGATI initiatives, telecom secretary Aruna Sundarajan shared details of consumer complaints over call drops. It was then that Modi too complained of facing the challenge of completing calls while travelling from Delhi airport to his official residence. In order to curb the call drop problem, Modi urged the telecom department to find tech solutions and high level of consumer satisfaction, the report said.
“The PM said there is an urgent need to find a solution to the problem faced by aggrieved consumers,” an official said, adding that “The PM said that resolution of issues related to the telecom sector should be based on latest technological solutions. He emphasised that service providers must provide a high level of consumer satisfaction.”
Sources told the tabloid that Modi also asked Sundarajan the amount of fine or penalties collected from the telecom operators for call drops.