The district consumer disputes redressal forum recently ordered the Bengaluru courier firm – DTDC Express Limited – to pay Rs 25,000 as compensation to Shivani and Jeevan Sharma for delivering a rakhi to the wrong country.
The Sharmas had sent the rakhi to Kaminder Singh in the UK on August 13 and were promised by DTDC that the delivery would be made within a week. However, when they tracked the delivery, the parcel was shipped to London on August 13 but it was delivered in France on August 25.
On checking with the firm, it admitted to its mistake to the complainants. Sharmas said they were hurt because of the non-delivery of rakhi as Singh had even sent Rs 51,000 ‘shagun’ to them.
Taking into consideration the “mental agony and harassment” faced by the complainants, the consumer forum said that “Rakhi is such a thing, which should reach the destination station on or before the day… In case such a parcel does not reach at the station of destination or is not received by the relative to whom it is sent, then certainly emotions/sentiments of the sender are bound to be hurt.”
Beside Rs 25,000 as compensation, the firm is also to refund Rs 1,050 paid by the complainants for the service along with 6% interest till payment.