State bank of India, the largest commercial bank has issued some guidelines against the card frauds that happen. These days credit cards, debit cards, ATM cards are banking frauds are more prone to take place, SBI has decided to think for their customer’s safety and they have sent emails to their customer, warning them to be safe from these card skimming frauds.
In card skimming the data and details of the cards are copied illegally and it doing this is a crime. Although the bank has changed the cards, as the older cards have the EMV chip while the new cards are made with magstripe. In some cases, it is still possible that fraudulent activities take place.
The guidelines issued by SBI, to avoid card frauds:
- Never give your SBI Card to any of your relative or friend, don’t even the staff members of the company.
- Make sure you hide your password, while you are in ATM or doing an online transaction.
- Swipe your card, yourself.
- Don’t forget to take your card back after completing the transaction.
- Do not share your passwords, PIN, OTP, CVV and net banking user ID or any other details with anyone.
Not only this they also shared, how one can reach them if any fraudulent activity happens with them.
In case of an unknown or fraudulent transaction in your account or you can call 24×7 SBI call centre to inform the bank. You can also write an email to [email protected] or send an SMS “Problem” to 9212500888. Always contact the bank through their official Twitter handle, as it compels the bankers to take action fast. If still not resolved with the problem, please visit the nearest bank branch or your home branch as soon as possible to report the fraudulent transaction.
Another fact that should be noted is that if fraud occurs without any negligence on the part of either customer or SBI, the customer will not be liable to bear the loss if he/she reports the matter to the bank within 3 working days. A customer will be entitled to full compensation if contributory fraud, negligence, deficiency on the part of SBI Card irrespective of whether or not the transaction was reported by the customer.
However, if a loss occurs due to negligence by a customer, then the customer will be held liable and will not be entitled to any compensation.