Online food ordering app Swiggy faced criticism after a man found blood-stained bandage inside the food he ordered.
On Sunday, Balamurugan ordered chicken schezwan chopsuey from Chop N Stix through the Swiggy app. When he was halfway eating his food, he noticed a used blood stained bandage in his noodles. To his dismay, he complained regarding the incident to the restaurant but didn’t get any positive response from their end. He also claimed that the customer care service of the Swiggy app didn’t respond to his complaint.
After he received no response, he decided to take the matter over social media. He narrated the whole incident in a Facebook post by marking Swiggy.
He wrote “Contacted restaurant and they aren’t sensitive and offering a replacement for the food! Who again wants to eat such contaminated food! Tried to contact Swiggy, no option to call them directly through the app for already delivered food and the only option is to chat but they aren’t responding either!” Balamurugan wrote. “Want to badly sue both restaurant and Swiggy too for partnering with a restaurant which doesn’t practice general hygienic method,” he added.
After a while, Swiggy responded to the post and apologized for the inconvenience caused.
“While the restaurant has acknowledged a lapse at its end, based on the complaint, we have suspended this outlet pending further investigation by an external agency. We deeply regret the issue faced by one of our users and apologise for the angst it has caused. This is certainly not the level of service we intend to promote.”
“We assure you, we will definitely carry out a stringent investigation on the restaurant to find out what caused the mishap,” Adnan from Swiggy said.
Healthwise, the man is doing fine and has also complained to the restaurant regarding the matter.