Elderly Couple Hit with $140 Bill for Ryanair Boarding Pass Printing: Ryanair charged an elderly couple £110 (approximately $140) for the seemingly routine task of printing their outbound flight boarding permits. The couple was travelling from London’s Stansted Airport to Bergerac, France, on Friday, August 12.
The incident has attracted attention and sparked concern, shedding light on the difficulties older passengers confront navigating the complexities of low-cost airlines.
Elderly Couple Hit with $140 Bill for Ryanair Boarding Pass Printing
Incorrect check-in
According to the couple’s account to The Telegraph, their predicament resulted from a simple error. The couple, aged 80 and 79, mistakenly checked in for their return flight rather than their outbound aircraft. When they arrived at the airport, they realised their error.
They explained that the airline’s website was cluttered with multiple solicitations for extra services, which contributed to the error. “The website was extremely confusing, as they tried to convince you to tack on various extras. The couple told the Telegraph, “I did not realise I was checking in for the return flight.”
Elderly Couple Hit with $140 Bill for Ryanair Boarding Pass Printing: Airport check-in difficulties
Due to the absence of their boarding permits, the couple was forced to check in at the airport. The procedure was prohibitively expensive. “At the airport, I attempted to obtain a boarding pass, but the sign read ‘check-in is closed’ and instructed me to proceed to the desk,” the couple explained.
“They stated that it costs £55 per passenger. I thought it was utterly repulsive, but I had no choice and therefore paid. They added that it was a very stressful situation.
Ryanair’s stance
A representative for Ryanair defended the accusations by referencing the airline’s terms and conditions.
The couple was determined to have “failed to check-in online before arriving at Stansted airport (11 Aug) despite receiving an email reminder (10 Aug) to check-in online.”
The daughter of the couple expressed her indignation and described the incident on platform X (previously known as Twitter). Her post garnered over 13 million views and sparked a conversation about the difficulties of coping with unexpected fees imposed by low-cost airlines.
Ryanair’s customer service contacted the daughter of the couple in response to her online post. Concerns remained regarding the perceived disparity between the fees and the ease of the task, despite the response.
The incident resonated with other passengers, who shared their similar experiences and expressed annoyance with the addition of fees to formerly standard services.
