It has been around a week since the Indian Railways introduced its WhatsApp helpline number to make it easy for the complainants to register complains. This initiative was meant to help commuters in placing complaints related to the lack of cleanliness, pay and use toilets related problems and other issues prevailing at the railway stations and trains.
Within a week time, the Railway WhatsApp number started to pour with the good morning and forwarded messages. Whereas, 25 complaints on cleanliness has also been registered so far about dirty premises at Central Railways and Western Railways.
“We have received text messages wishing us good morning, good evening and rest. Messages of deities with devotional messages have been forwarded and we have also received amusing Hindi poems,” an official said.
On Sunday the WhatsApp window was flooded with Friendship Day messages. Railways introduced the new WhatsApp number only on July 31 and the numbers are operated by the Twitter cells of Central railways and Western railways. The number for the Central Railways is 9987645307 and for the Western Railways, it is 9004499773.
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“Passengers can click pictures of unclean premises and pay and use toilets and send the same on WhatsApp. A dedicated staff has been deputed round-the-clock in the complaints cell. A full attempt will be made to attend to the area concerned immediately. Station masters, inspectors, and officers will undertake regular inspections,” said Ravinder Bhaker, WR spokesperson.
“We have asked the staff to delete these messages, which we receive daily. The most repeated messages include ‘sending a particular forward message to 15 people to ensure good luck in one’s life’. These messages are a nuisance and waste of our time,” said a senior Railways official said on receiving forwarded messages.
