The largest e-wallet Company Paytm, whose app has now over 170 million users and is facilitating seven million transactions a day, has delisted its iPhone and iPad apps on the Apple’s App Store after stumbling across bugs and other technical glitches. The company said it has pushed an update for the app and is waiting for Apple’s approval as per a report in Mashable.
The withdrawal of app from the App Store comes after the service suffered from bugs and glitches on Tuesday evening. The step to delist the app puzzled several users. Thus, in a blog post titled, “We are updating our iOS app”, Paytm chose to clarify everything.
It said, “We understand that since yesterday, some of the Paytm users are facing inconvenience in accessing our services intermittently. Today, we found a bug in our iOS App where certain app users were not able to pay, thereby hanging their app. Soon, the system logged them out, preventing them from further accessing their account. We are sending an app update to Apple immediately and requesting them to approve the same as soon as possible. Once live, we request our users to update their iOS app.”
The company said they decided to remove the app from the store with an aim to prevent more new users from downloading the damaged version. As most of the people are completely relying on Paytm these days especially after demonetization, it is quite natural that the panic breaks out. So, Paytm also felt the need to clarify users that their money is still in safe hands.
“We have also been receiving queries from our users on our 24X7 customer care channels. Please note that your data and money are absolutely safe and secure. This is a minor issue that we are fixing,” they wrote.
The app is working fine now.
We have fixed a critical bug in @Paytm iPhone App. It’s back in App Store. Please update and it should work fine nowhttps://t.co/9mOKiclyXe
— Deepak Abbot (@deepakabbot) December 22, 2016
